Customer Satisfaction is Our Priority
At DetectiveCorp Shop, we strive to ensure that every purchase meets your expectations. This Refund & Return Policy explains the terms and conditions under which you can request a return or refund.
1. Eligibility for Returns
Products may be eligible for return or exchange if they meet the following criteria:
- The item is unused, in original condition, and in its original packaging.
- The return request is made within 7 days of receiving the product (unless otherwise specified for certain product categories).
- The product is not a perishable, digital, or custom-made item unless defective.
2. How to Request a Return
To request a return, please follow these steps:
- Contact our customer support via email at support@detectivecorp.com or phone.
- Provide your order number and reason for return.
- Follow the instructions provided by our support team to ship the product back safely.
3. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed as follows:
- Refunds will be issued to the original payment method used during purchase.
- Refund processing may take 5-10 business days depending on your bank or payment provider.
- Shipping charges, if any, are non-refundable unless the product was defective or damaged.
4. Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately. We will:
- Provide a replacement product at no extra cost, or
- Offer a full refund, including original shipping charges.
5. Non-Returnable Items
The following items cannot be returned:
- Gift cards or vouchers
- Perishable goods
- Customized or personalized items
- Digital products or downloads
6. Cancellation Policy
Orders can be canceled before shipment. Once the order has been shipped, it must be returned according to the return policy.
7. Customer Support
Our support team is available to assist you with returns, refunds, and exchanges. Contact us at:
Email: support@detectivecorp.com
8. Changes to Refund Policy
DetectiveCorp Shop reserves the right to update this Refund & Return Policy at any time. Any changes will be posted on this page. Continued use of the website after changes constitutes acceptance of the updated policy.
We value your trust and aim to make your shopping experience safe, convenient, and satisfying. Please contact us for any queries regarding refunds or returns.
